1. Scope
This policy applies to services purchased directly from us. Your proposal or service agreement may contain specific terms, which take precedence.
Contact: [VERIFY: legal contact email] · [VERIFY: registered company name and address]
2. Monthly management services
Monthly services can be cancelled with [VERIFY: notice period] written notice. Fees for the current billing period are generally non-refundable because work is scheduled and performed in advance.
3. One-time projects
Projects such as audits, launches or appeal preparation are billed as set out in the scope. If you cancel before work starts, [VERIFY: refund terms]. Once work has started, fees cover work completed to date.
4. Results-based refunds
Because we do not guarantee sales, approvals or reinstatements, refunds are not based on marketplace outcomes.
5. Third-party costs
Advertising spend, marketplace fees, software subscriptions, inventory and other third-party costs are paid by the client and are not refundable by us.
6. How to request
Email us with your company name, invoice number and reason. We respond within [VERIFY: number] business days.