How it works
A clear process from first call to monthly reporting
No mystery and no black box. You always know what we are working on, what needs your approval and what changed as a result.
Our operating process
Eight steps
- 01
Discovery
A strategy call to understand your business, goals, products and the marketplaces you sell on.
- 02
Store Audit
We review listings, advertising, inventory, fees and account health to find what is holding the store back.
- 03
Strategy
You receive a written plan with priorities, targets, scope and what needs your approval.
- 04
Setup
You grant user-level access, and we set up workflows, reporting and communication channels.
- 05
Launch
New products, channels or fixes go live in a planned order, with checks at each step.
- 06
Operations
Your assigned team runs daily tasks on a fixed schedule and logs everything they do.
- 07
Optimization
We test and adjust listings, ads, pricing and inventory based on what the data shows.
- 08
Monthly Reporting
A clear monthly report and review call covering results, work completed and next steps.
What access we need
- User-level access you grant inside each marketplace (for example, Seller Central User Permissions)
- Read access to your reporting or inventory tools where relevant
- A shared channel for communication (email, Slack or WhatsApp)
What we never ask for
- Account passwords or two-factor codes
- Banking or payout logins
- Ownership changes to any account or entity
Automation
Automation without losing human control
What is automated, and what a person always decides.
Product Research
Automated: Data pulls, fee estimates and filters
Human decision: Final product decision and risk judgment
Product Validation
Automated: Margin models and demand checks
Human decision: Differentiation and go / no-go call
Supplier / Sourcing
Automated: Supplier lists and quote tracking
Human decision: Supplier vetting and negotiation support
Listing
Automated: Bulk uploads and attribute checks
Human decision: Copy, compliance and brand voice
Inventory
Automated: Stock alerts and reorder suggestions
Human decision: Purchase timing and cash flow decisions
Order Management
Automated: Order routing and status tracking
Human decision: Exceptions, delays and edge cases
Fulfillment
Automated: Shipment creation and tracking sync
Human decision: Carrier issues and prep problems
Customer Support
Automated: Message triage and templates
Human decision: Every reply reviewed by a person
Account Health
Automated: Daily metric and notification checks
Human decision: Investigation and corrective action
Reporting
Automated: Data collection and dashboards
Human decision: Analysis and recommendations
Optimization
Automated: Bid rules and change tracking
Human decision: Strategy and priority setting
FAQ
Management and reporting
How does management work?
After an audit and strategy session, we agree a written operating plan: which tasks we own, which need your approval and which targets we work toward. Your assigned team then runs those tasks on a fixed schedule and logs what was done.
What access is required?
Only user-level access that you grant from inside each marketplace (for example, Seller Central User Permissions). We never ask for your account password, two-factor codes or banking logins, and you can remove our access at any time.
Do you manage inventory?
We manage inventory planning: forecasting, reorder timing, shipment creation and stock health. Your suppliers, prep centers or 3PLs physically handle the goods, and purchases are made by your business.
Do you manage PPC?
Yes. Marketplace advertising can be part of a full management scope or a standalone service. Budgets stay under your control.
How often do clients receive reports?
Every client receives a monthly performance report and a review call. Management scopes also include a weekly task log so you can see what was done.
What is in the monthly report?
Sales, orders, margin, advertising, inventory and account health, plus what we did, what changed and what we plan next.
Free store audit
Get a free audit of your store
Tell us where your store is today and what you want it to do next. We will review it and tell you honestly whether and how we can help.
- Listing, pricing and advertising review
- A short list of fixes, ordered by impact
- No passwords requested, ever
- You keep full ownership of your accounts
Prefer to talk first?
Book a Strategy Call